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A Strong Work Ethic - Working 9 to ...

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Strong Work Ethic

Observing a strong Work Ethic in my early years

I grew up observing a strong work ethic. Hearing about how my grandfathers emigrated from India to East Africa in their early teens for the want of a better life and opportunities. They faced many hardships and challenges in a new country, culture, language and at the time not much of a community. They went into business at a young age. It was part of the cultural blood. Higher academic education was less of a priority at that time.

My father and his brothers were running business in Kenya while in their teens, being trained and taking over from my grandfather. Then having to restart in a different city before taking the step to emigrate to London in the early 70s and going through the same hardships and challenges of being in a new country, culture, language and at the time not much of a community with the added aspect of cold, wet, raining miserable weather for seasons of the year.

My mother followed 6 months later on her own travelling with 3 young children, the oldest 7 and the youngest, me only 1 years old. Imagine how the airflight was then going through luggage control to get and carry the luggage with a 1 year old in her arms. The cold of the December month and are then a quite racist environment - very distance from the now diverse, accepting, aware and cosmopolitan nation the UK is.

In those early years I hardly saw my dad as he would leave to go to work as a sales assistant before I was awake and return after I was asleep. I do recall my mum taking on various jobs such as sewing and stitching. Dad did various sales / retail related jobs and was very good at it becoming the manager of the store.

Later he would join the John Lewis Partnership on recommendation of his younger brother. I remember we would visit him on Oxford Street and feeling pride seeing him in action serving customers. He would joyfully introduce us to all his work colleagues.

Mum continued to do various jobs, raise the children, run the household and when I was 7 she went to evening classes to learn skills such as typing. This lead to her getting part-time and full time office related employment.

These observations of work ethic has an influence on me.

My working career - early days

In my youth I polished shoes and washed cars for family members to earn a little bit of money. Helped my brothers on their paper round. Worked in the holidays and some weekends in my uncle’s news agent shop as well as in another uncle’s jean shop. Mid teens around GCSEs (‘O’ Levels) and ‘A’ levels I had my first Saturday job. I would go to Oxford Street, London to work in Olympus Sport at Selfridges. Did the Christmas season there too.

After ‘A’ levels I worked on the famous Bond Street in a Moss Bros clothing store. Often going to Mayfair and Park Lane to deliver tailored cloths to customers or take to tailors to make alterations. Just realised that playing Monopoly helped me become familiar with these places.

During the holidays of the university years I worked Marks & Spencers during the summer, Christmas and Easter. My first summer I was holding 2 jobs at the same time. The Marks and Spencer retail job and also as a steward at Wembley Stadium and Arena. This was really memorable as Prince, Madonna and The Rolling Stones played their gigs.

After my Masters I graduated into a recession hit work environment finding it very difficult to get an IT job. That first Christmas I worked at the retails store Next in the morning and Argos in the afternoon, observing the madness during the sales.

Sometimes you have to make your own luck and opportunities

The recession made it difficult to get employment. You did not get employment as you had no relevant work experience. How do you get the relevant work experience if you did not get opportunities?

Sometimes you have to make your own luck and opportunities. My brother shared a snippet from a computing journal that a US based consultancy was going to set in Europe including in London. The article the the company name: Cambridge Technology Partners (CTP) and that it was based in Richmond and perhaps the name of a manager as part of a quote. Armed with this information before the time of the internet or Google search I proactively called the phone directory service with the company name and area based to get a phone number. Calling the number I said I had seen the article and was interested in joining the company. I was asked to send my C.V. This lead to an interview and subsequently a job offer where I become the 6th or so UK employee of the firm.

The IT Career

I travelled to Cambridge, Massachusetts near Boston for a few weeks of orientation training. The next few years as junior consultant I learnt lots, worked many long hours, developed skills, travelled within the UK and US for projects with household FTSE 100 and Fortune 500 companies like: BT, Unilever, Prudential, Norwich Union Health Care and Disney Consumer Products. One of the main things I learnt was that the life of a travelling consultant living out of hotels without home food, family, friends, routines was not the life for me, especially after becoming newly married.

I moved into financial technology working for Schroders and thereafter becoming a contractor for a few years with long dry spells. Working on projects for United Bank of Kuwait, Equitas (Lloyds of London insurer) before joining Greenwich NatWest. I joined Greenwich NatWest as very soon after Royal Bank of Scotland (RBS) announced it was taking over NatWest. I witnessed redundancies, fear, confusion and lots of uncertainty. As the various systems from the merger were integrated I worked on those projects for Finance Technology moving from being a contractor to an employee. Going from a developer to senior developer to technical team lead/project manager. Some projects were very demanding and involved working for long hours for an extended period of time.

I experienced the challenges brought by uncertainty, change and stress during the financial crisis on 2008 and thereafter. Leaving RBS in 2016 through redundancy the next chapter of my career begins.

During all of this I actively volunteered for community groups and took on roles in the Jain faith based charities : Young Jains and SCVP. This further helped my development, growth, skill set, leadership, organising and public speaking skills and confidence.

All Change

All of these varied work and volunteer experiences contributed to :

  • Understand what is important to me

  • Clarity on my values and way of working

  • That I wanted flexibility and control in the work I do

  • What my strengths are

  • How I want to contribute and serve

  • Whatever you do, do you best and give your best

In a way I semi-retired, choosing on how I use my (limited) time. It led to some time exploring various options before training in the Science of Happiness. This leading to starting Happy Life Habits were I combine my interests in : Personal Development, The Science of Happiness and Spirituality to positively impact Happiness and Wellbeing Levels.

I have a portfolio career where I have been a workshop facilitator for NCS The Challenge ( National Citizen Service) and exam invigilator for school exams.

Currently the portfolio career involves:

To balance or harmonise work, personal life and community work requires me to be proactive, have plans with priority and flexibility and be organised and really work my habits/routines/protocols for energy, self care, focus and productivity. The Heroic training has helped with this.

What has been your journey? What has helped?

Are you happy with your work?


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Shaileen Shah is a Happiness Coach, Speaker and Trainer. Previously having been in finance technology for the investment banking arm of RBS during the RBS takeover of Natwest, the RBS takeover of ABN Ambro and the financial crisis he has experienced the challenges brought by uncertainty, change and stress. He is certified in The Science of Happiness and shares through Happy Life Habits. Happy Life Habits Positively Impacts Happiness & Well Being Levels by creatively and uniquely combining Personal Development + The Science of Happiness + Spirituality. A business for Good. For more information see HappyLifeHabits.co.uk.